KeyBank

Reviews

• ★ ☆ ☆ ☆ ☆
  I wish I could give zero stars. My husband has been a Key Bank customer for decades, and today was the last straw. We will be switching banks. We were treated as an annoyance when we had questions about our accounts (because it seems there was an error with the timing of credits and debits). Not only did it seem like we were annoying the tellers and managers with our questions, we were told several times that we should have known certain things. Our questions were not answered, we were not helped, and we were asked to move out of line to help other customers. We were told we could wait 20 minutes to be helped or make an appointment for Monday. They were rude, unhelpful, and uncaring. So yes, this was the last straw. The other straws were little things that all added up to one sad fact: Key Bank is no longer the local, friendly, caring choice. They are a big bank that chooses to focus on their profits over their customers. We will be moving our business to a local credit union who still cares about their customers like they are people.
  By Nicole McDougal, September 06, 2017

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